NPS Archive

AppDynamics Earns a Net Promoter Score (NPS) of 87!

What a great end to another quarter of explosive growth and an ever-growing base of customers. And our customers are showing us the love! In the second half of our fiscal year that ended January 31st, AppDynamics earned a Net Promoter Score, or NPS Score®, of 87.  That’s our highest score ever, ...Read More

When NPS means ‘Not Possible. Seriously?’

Recently a competitor announced that they achieved a Net Promoter Score® of 89.9 percent. If this is the case, let me be the first to say: Congratulations! And welcome to the 80+ club! But I think I’m going to hold off on my congratulations for now. Here’s why. This score strikes me ...Read More

AppDynamics Announces Astounding Net Promoter Score: Obsessive Focus on Customer Satisfaction Pays Off

From the very first days of AppDynamics, I have been hyper-focused on customer satisfaction. Our amazing portfolio of customers is the reason AppDynamics is one of the fastest-growing enterprise software companies on the planet. The leading measure of customer satisfaction and loyalty is the Net Promoter Score (NPS)®. The NPS is based ...Read More

Insights from an Investment Banking Monitoring Architect

To put it very simply, Financial Services companies have a unique set of challenges that they have to deal with every day. They are a high priority target for hackers, they are highly regulated by federal and state governments, they deal with and employ some of the most demanding people on the ...Read More

AppDynamics Customer Satisfaction Among the Best

Internally at AppDynamics we take customer satisfaction very seriously. Every day we strive to ensure that our customers are deriving as much value as they can from our solutions. It’s really amazing to witness the lengths every team (sales, marketing, engineer, support, etc…) will go to for our customers (and even prospective ...Read More