What’s up with the Network and Storage teams?

yoda-talk-to-handA few weeks ago I was presenting at CMG Performance and Capacity 2013 and during my presentation we (myself and a few audience members) got slightly side-tracked. Our conversation somehow took a turn and became a question of why it was so hard to get performance data from the network and storage teams. Audience members were asking me why, when they requested this type of data, they were typically stonewalled by these organizations.

I didn’t have a good answer for this question and in fact I have run into the same problem. Back when I was working in the Financial Services sector I was part of a team that was building a master dashboard that collected data from a bunch of underlying tools and displayed it in a drill-down dashboard format. It was, and still is, a great example of how to provide value to your business by bringing together the most relevant bits of data from your tooling ecosystem.

This master dashboard was focused on applications and included as many of the components involved in delivering each application as possible. Web servers, application severs, middleware, databases, OS metrics, business metrics, etc… were all included and the key performance indicators (KPIs) for each component were available within the dashboard. The entire premise of this master dashboard relied upon getting access to the tools that collected the data via API or through database queries.

The only problems that our group faced in getting access to the data we needed was with the network and storage teams. Why was that? Was it because these teams did not have the data we needed? Was it because these teams did not want anyone to see when they were experiencing issues? Was it for some other reason?

I know the network team had the data we required because they eventually agreed to provide the KPIs we had asked for. This was great, but the process was very painful and took way longer than it should have. Still, we eventually got access to the data. The big problem is that we never got access to the storage data. To this day I still don’t know why we were blocked at every turn but I’m hoping that some of the readers of this blog can share their insight.

Back in the day, when my team was chasing the storage team for access to their monitoring data, there weren’t really any tools that we could find for performance monitoring of storage arrays besides the tools that came with the arrays. These days I would have been able to get the data I needed for NetApp storage by using AppDynamics for Databases (which includes NetApp performance monitoring capabilities). You can read more about it by clicking here.

Have you been stonewalled by the network or storage or some other team? Did you ever get what you were after? Based upon my experiences talking with a lot of different folks at different organizations this seems to be a significant problem today. Are you on a network or storage team? Does your team freely share the data they have? Please share your experience, insight, or questions in the comments below. Just to clarify, I hold no ill will against any of you network or storage professionals out there. I’d just like to hear some opinions and gain some perspective.