Peter Drucker proclaimed: “If you can’t measure it, you can’t manage it.” Do you know what’s “normal” for your mission-critical application? Actually, wait a second–with Halloween having just finished up, maybe the following Young Frankenstein reference is more appropriate. Whenever I focus on the word “normal,” the first thing that pops into my head (pardon the pun) is that famous scene from Young Frankenstein:
DR. FREDERICK FRANKENSTEIN: Abby Normal?
IGOR: I’m almost sure that was the name.
DR. FREDERICK FRANKENSTEIN: [chuckles] Are you saying that I put an abnormal brain into a seven and a half foot long, fifty-four inch wide GORILLA?
[grabs Igor and starts throttling him]
DR. FREDERICK FRANKENSTEIN: Is that what you’re telling me?