Why Gartner Identified Application Owners as a Key Use Case for Application Performance Monitoring Suites

Even from a business perspective, application performance management (APM) has become a critical tool in turning business, user, and performance data into relevant insights. Application owners, line-of-business (LOB) managers, and service delivery stakeholders are all investing in APM tools to gain business metrics. In the past, application owners were provided infrastructure metrics and health data from IT operations teams, but realizing that this information was not enough to make business decisions has enabled APM tools to be bought and driven by the LOB buyer, who has limited technical capabilities. In terms of what these users seek, there are major differences. The primary focus is on business metrics, but also end-user experience data, as SLAs may be in place.

In Gartner’s Critical Capabilities research report on APM, the research firm takes a deep dive into certain products in different industries and constructs the features that are of best use certain personas. We took a look into their emphasis on Application Development as one critical capability alongside DevOps, Application Support, IT Ops teams, and Application Development for application performance monitoring suites.

If you haven’t read the full report on the critical capabilities of APM, download a copy of the report right here.

How AppDynamics supports the Application Owner

Unified Analytics

AppDynamics provides a unique capability with application analytics. Unified Analytics bridges the gap between application performance, users and business outcomes in real time. Application owners and LOB managers are able to utilize auto-correlated and integrated data in order to better understand a customer’s experiences and lead the way to optimize business results. With the next generation of Unified Analytics solution, application owners can quickly answer more meaningful questions than ever before, all in real-time, and gain insight into how, when and where end users use applications and engage with their business. The unified analytics solution allows them to quickly query customer usage information to enhance persona knowledge and leverage the data to drive customer enablement and prioritize product development efforts

Within AppDynamics’ extensive analytics solution, application owners have access to customizable dashboards that rapidly analyze and visualize large data sets. They can leverage pre-built widgets or build their own charts with the ability to analyze multiple fields in x- and y-axis and quickly build interactive custom analytics dashboards to get insights, monitor trends and influence business outcomes. Integrated reporting capabilities make it fast and easy to share insights with team members and senior management, and easily enforced privacy and access control through role based access control features available with each module maintain security on a micro-level. 

A key factor of visibility is being able to visualize your entire back-end environment, as transactions occur. Application owners must be able to have that visibility at all times, in order to proactively optimize their application’s performance. AppDynamics also implements a dynamic flowmap of your application and infrastructure along with third-party extensions. Any performance issue is intuitively flagged by a corresponding node and indicate it for the user. AppDynamics delivers standard key metrics through intuitive dashboard, along with features to allow you to create your own customized dashboards so cross-functional teams can see the metrics that matter to them.

Understanding performance in real time is essential to ensure that applications are meeting customers performance expectations. Along with having the ability to quickly create dashboards that show the performance of key business transactions, application owners can also correlate customer demand with application capacity to make sure that applications continue to perform during peak periods of usage in order to optimize application performance. AppDynamics allows you to delve deeper with insights into your machine data from multiple sources, and visualize and analyze logs to get forensic insights. Users also have the ability to set up metrics alerts to proactively manage user experience. Application owners can pinpoint errors, dig deeper into the root cause of issues, and gain complete visibility into infrastructure issues that go beyond code fixes. 

Summary

Application owners need to be able to have the insight to gain real-time information of how their customers are using mobile and web applications while understanding how their applications drive revenue and create brand loyalty. With features like Unified Analytics, customizable dashboards, and alerting, AppDynamics creates a flexible environment for cross-functional teams, like application or line of business stakeholders to utilize the data most important to them. 

Interested in learning the latest insights and best practices around the Gartner Critical Capabilities report? Will Capelli, the analyst and author of the report, will be hosting a free webinar on August 11th to go over key trends around APM, the current market, and the future of APM. Reserve your seat before it’s too late!

Interested in reading the full Gartner report? Click here for your complimentary copy.

Why Gartner Identified Application Development as a Key Use Case for Application Performance Monitoring Suites

With the the rise in SaaS-based products and mobile applications, application development teams are becoming a critical stakeholder in application performance. Real-time visibility is critical into seeing how applications work in test, pre-production and production environments to ensure that your code delivers the performance and functionality that your end users expect. Without the right monitoring solution, application performance takes additional resources and time that may not lead you to the most efficient solution. That’s why Gartner identifies Application Development as a vital use case for application performance monitoring (APM) tools.

Application development also means consistent testing throughout an application lifecycle. When faced with the buying decision, application developers need to focus on code-level visibility, including the ability to compare different environments. There is also a need to understand the importance of multi-channel applications, and how they impact a developer’s insight into visibility and application performance.

In Gartner’s latest Critical Capabilities research report on APM, the research firm takes a deep dive into certain products in different industries and constructs the features that are of best use certain personas. We took a look into their emphasis on Application Development as one critical capability alongside DevOps, Application Support, IT Ops teams, and Application Owners for application performance monitoring suites.

To read the full report on the critical capabilities of APM, download a copy of the report right here.

How AppDynamics supports Application Development

End-to-end performance visibility

A rise in innovation, infrastructure technology, and market development has created a more complex application architecture than ever before. That complexity requires a more in-depth visibility into application framework to constantly monitor, test, and troubleshoot to maintain a seamless performance and ideal user experience.

With AppDynamics’ Unified Monitoring, Application Development teams have an easy to deploy solution that ensures applications perform exactly as expected in various environments (test, pre-production, and production). Immediately identify the root cause of any application performance issue and get down to the code in three clicks. Unified Monitoring also comes with a specific development monitoring mode to remove bugs and tune performance before the application even goes live.

Additionally, AppDynamics supports application developers by optimizing an end-user’s experience of mobile apps in real-time, with end-to-end performance monitoring. With automatic detection of mobile app crashes, application developers gain code-level insight to resolve those crashes more efficiently than before, and without impacting a user’s experience. Developers can also understand a mobile application usage patterns, and gain detailed visibility into usage across devices, networks, operating systems, and more, all in real-time in optimize future development.



A key factor of visibility is being able to visualize your entire back-end environment, as transactions occur. AppDynamics implements a dynamic flowmap of your application and infrastructure along with third-party extensions. Any performance issue is intuitively flagged by a corresponding node and indicate it for the user.

We also know how important it is to monitor and collaborate based on your application health to your internal network. AppDynamics can deliver standard key metrics via its intuitive dashboard, along with features to allow you to create your own customized dashboards so cross-functional teams can see the metrics that matter to them.

Ensuring application performance with Business Transactions

Application developers are constantly working on the next release to drive a stellar experience to their end users. However, those releases require more than just updates to ensure they will perform in the app store.

AppDynamics allows development teams to easily compare releases to ensure that applications perform in production as you intended them to perform. They own the ability to compare applications to learn about how changes and new releases will impact response times and overall performance. Understand how each new release impacts the value provided to the user and your business by comparing Business Transaction performance. Business Transactions are the aggregate of all the required software functions and components called upon to deliver an application response to a device or user initiated request. They allow users to automatically discover and tag a business transaction’s performance with tagging. That visualization prioritizes the end-to-end business transactions performance, not just the health of the application and infrastructure nodes.

While you’re able to track performance issues through benchmarking in production environments, it’s also critical to be able to capture potential issues in pre-production usage as well. The key to that is being proactive, and avoiding performance issues before going live in production. AppDynamics integrates with load testing processes and technologies, like LoadRunner, to gain deep application-level visibility to answer why a problem occurs, rapidly pinpoint bottlenecks in their environment, and compare results across releases and performance tests It also improves performance by measuring the end-to-end performance from the end-user perspective and increases scalability of the application by optimizing software and avoiding unnecessary hardware investments.

Cross-functional collaboration to resolve application performance issues

In a software-defined business, application performance becomes everyone’s responsibility. Application development teams have the ability to build and utilize virtual, real-time war rooms that allow cross-function teams to troubleshoot issues proactively before long lasting business impact. Teams can then easily compare and correlate different metrics to understand the root cause of performance issues.

Summary

Application development teams need to be able to build better web and mobile applications with deep performance visibility in test, pre-production and production environments. With features like Unified Monitoring, Business Transactions, and virtual war room support, AppDynamics provides some of the key capabilities needed to succeed in application performance.

Want to learn the latest insights and best practices around the Gartner Critical Capabilities report? The analyst and author of the report, Will Capelli, will be hosting a free webinar on August 11th to go over the current market, the future of APM, and key trends. Reserve your seat before it’s too late!

Interested in reading the full Gartner report? Click here for your complimentary copy.

Why Gartner identified IT Ops as a key use case for application performance monitoring suites

As application and infrastructure complexity continues to increase, caused by increased abstraction and dynamism creates challenges when monitoring your environment. End-to-end transaction tracing becomes not just ideal, but essential. Without this visibility, application performance issues become like trying to find a needle in a very expansive haystack. This is just one of the reasons Gartner has identified IT Operations teams as an important use case for application performance monitoring (APM) tools.

If you’re unfamiliar, Garter evaluates various solutions in a given industry and maps their features to specific use cases in this research they are persona. In their latest Critical Capabilities Report for APM, they’ve highlighted IT Ops as one of these vital use cases along with DevOps teams, application support, application development, and application owners.

If you’re interested in reading the full report, please check out this complimentary copy.

How AppDynamics supports IT Ops

Anomaly detection, health rules, and alerting

Finding and responding to instances that fall outside of the norm in terms of application performance is indispensable for IT Ops. These anomalies need to be resolved in a timely manner to have a minimal effect on end-users.

However, there’s a careful balance that needs to play out. Setting static response time thresholds too low and your team will be inundated with alerts. On the inverse, setting them too high and your team will miss a lot of issues and as a result will anger a lot of users.

AppDynamics, on the other hand, has dynamic baselining — self-learning thresholds that understand your application load times fluctuate and acceptable response times change depending on overall usage. By capturing users’ business transactions, AppDynamics times specific users’ response times through their contact with the application. Viewing these times in aggregate help develop the standard and anything falling outside of this will be flagged.

Along with dynamic baselines, AppDynamics has integrations with all the key alerting tools you already use. Whether your team is standardized on PagerDuty, ServiceNow, VictorOps, or another tool, your team will only be alerting when there’s an actual issue.

Dynamic flowmap and dashboards

A key component to the visibility issue laid out earlier, is the ability to visualize your entire application environment. After all, how can you truly know which application interact with others unless you can see it in real-time?

Out of the box, AppDynamics creates a dynamic flowmap depicting your application, infrastructure, and other third-party interactions. If there’s a performance issue, the corresponding node will intuitively flag the problem and illustrate the affected nodes.

Along with your application flowmap, we know it’s important to monitor and communicate your applications’ health to a wider internal audience. Out of the box, AppDynamics delivers key performance metrics in a helpful sharable dashboard, however, you can also create customized dashboards so various teams can see the metrics that matter most to them.

Summary

IT Ops teams have more responsibility today than ever before. Instead of simply being employed to “keep the lights on”, maintaining optimal application performance is a large and daunting task as more and more businesses become software-defined. Tools that help resolve issues quickly and gain visibility into a complex environment can become a key partner in overcoming this obstacle.

The analyst and author of the Gartner Critical Capabilities report, Will Capelli, will be hosting a free webinar on August 11th to go over best practices and key APM trends. Make sure to reserve your seat now.

Interested in reading the full Gartner report? Click here for your complimentary copy.

Why Gartner Identified DevOps as a Key Persona for Application Performance Monitoring Suites

Research firm, Gartner, conducts two important research projects yearly in the application performance monitoring space. The first is the well known Magic Quadrant. The Magic Quadrant compares the vision and execution of vendors in a specific market. In 2014, Gartner also began requiring a second research report with each Magic Quadrant called a Critical Capabilities Report. This report ranks products, or vendor solutions capabilities for specific use cases.

For application performance monitoring (APM), Gartner identified DevOps release as a persona. For Agile DevOps teams who often have a rapid release cycle, diagnosing and resolving application issues, while gaining code-level visibility are among the requirements. To address these needs, common APM solutions provide features such as anomaly detection, distributed profiling, workload planning, and much more.

How AppDynamics supports DevOps teams

AppDynamics was built to support modern-day infrastructure. That means having the capabilities to be flexible and scalable for Agile releases and the holistic view to support both Dev and Ops.

Continuous delivery

One tenant of DevOps is to release new software in rapid, quick delivery timelines. By closely aligning development, testing, and operations, these DevOps teams can ship product faster.

AppDynamics provides a “compare application releases” capability to help DevOps teams plan and validate releases.

Agile organizations with rapid release cycles often encounter tremendous challenges managing application performance in the face of a continually changing environment. AppDynamics enables IT teams to immediately correlate the impact of an agile release upon application performance, providing visual cues of significant events. This “before and after” view offers tremendous peace-of-mind for application teams that constantly release new code into their production environment   and ensures that the application performance is trending (from a quality and effectiveness perspective) in the right direction from release to release.

Virtual War Room

In AppDynamics 4.0, we launched our Virtual War Room feature. With any major outage, a war room scenario is inevitable — where business leaders, database admins, developers, IT leaders, and more huddle together to figure out what went wrong and how can they fix it.

With the Virtual War Room, all these various stakeholders can collaborate in real time as they analyze data, performance metrics, and ultimately resolve the issue as quickly as possible.

Plan release and change processes

DevOps is built (and reliant) on maintaining a constant feedback loop between two typically separate teams. Having the ability to gain end-to-end visibility of your entire application environment and third-party dependencies along with gaining real-time data is incredibly helpful to support your application lifecycle.

Quantify the value of your DevOps team by ensuring frequent application change and releases processes bring actual business benefits. By understanding your user behavior and their interactions with your application, teams can better plan their release cycles and feature roll-outs.

Summary

Using a modern APM solution, DevOps teams are able to gain insight, actionable data, and visibility that will support their entire application lifecycle. The need to innovate quickly and maintain quality releases has never been more paramount, so make sure you check out the right feature sets to support your use cases.

To see how Gartner analyzed APM vendors and their support for DevOps teams, read the full complimentary report.

Why Gartner Identified Application Support as a Key User for Application Performance Management

Esteemed analyst firm, Gartner, conducts an annual research report to compliment their popular Magic Quadrants. While the Magic Quadrants focus on plotting vendors, not products, in any given industry along x- and y-axis based on their vision and execution. The idea of the Magic Quadrant is to understand the vendor and the strategy of the vendor in a specific market. As of 2014 Gartner required a companion document with each Magic Quadrant be published. This companion document is the Critical Capabilities. The intention of this document is to rank products (vendor solutions) for specific use cases and capabilities for those use cases.

For application performance monitoring (APM), Gartner identified application support as a use case for APM solutions.
For Application Support teams who usually have to manage a wide range of tasks from triage support and root cause analysis to developing scripting and other code to hold application infrastructure together, the use cases for this team include detection, isolation, and remediation is critical. Gartner specifically called out are Business Analysis, Service Monitoring, Anomaly Detection, Distributed Profiling, Application Debugging, Workload Planning.

How AppDynamics supports Application Support teams

Application support is a critical buyer persona, which is usually comprised of a team of subject matter experts with deep knowledge of the application, and lighter knowledge of the  infrastructure. These teams handle a wide range of tasks, from assisting with triage and root cause analysis to developing scripting and other code that holds the application and infrastructure together. Due to application support’s need for APM, the focus on problem detection, isolation and remediation is critical. In addition, EUEM is one of the best early-warning indicators that there’s an issue, which could be outside the application hosting environment, such as third-party services, including social media, network providers and payment processors. Mobile APM is increasingly important, because much of the user traffic is moving to native mobile applications. Code-level visibility can also help triage issues and hand them off to developers.

AppDynamics was built to support modern applications, which means providing the flexible, wide-ranged support required to maintain the performance of those applications.

Extensibility

The AppDynamics platform is open, extensible, and interoperable to fit any business need. The AppDynamics Exchange comes together to contribute knowledge through over 100 extensions that provide deep integrations into existing tools like Splunk, Apica, PagerDuty, and Amazon Web Services. From monitoring Amazon Web Services costs to MEAS mainframes, AppDynamics extensions allow you to leverage the tools you already have in place.

AppDynamics enables application support on its Application Intelligence Platform through multiple extension capabilities:

  • Monitoring Extensions: Integrating metrics from other monitoring systems and services including databases, LDAP servers, web servers and more.
  • Alerting Extensions: Creating custom notifications to integrate AppDynamics health rule violations and events with your alerting or ticketing system.
  • Big Data Extensions: Capturing and integrating metrics from servers with specific Big Data sources installed.
  • Cloud Connector Extensions: Integrating cloud orchestration and elasticity functionality such as creating, destroying, restarting, configuring, and validating machine and image instances.
  • Performance Testing Extensions: Combining the power of AppDynamics with your existing performance testing tools.
  • REST API Extensions: Retrieving data from your AppDynamics system, including application and infrastructure metadata, metrics, events, and transaction snapshots.

Real-User Monitoring

AppDynamics supports Application Support teams with the capability of monitoring and optimizing both your browser and mobile applications to ensure an ideal user experience with every user journey.

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Using browser real-user monitoring (RUM) follow their journey and optimize their experience with powerful end-to-end performance management that rapidly identifies application issues and relevant business transactions, and dramatically reduces Mean Time To Resolution (MTTR). Browser RUM enables Application Support teams to understand ever end-user experience on a global scale, in real time. It’s able to quickly examine and resolve bottlenecks with end-to-end visibility and gain accurate user insights to optimize web user experiences.

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Application Support teams gain the ability to drill down into individual user experience to respond quickly and resolve web application performance issues. Through the AppDynamics platform, they are also able to set up alerts to dynamically baseline website metrics.

In addition to Browser Real-User Monitoring, AppDynamics provides the capability of optimizing your native mobile application’s end user experience through Mobile Real-User Monitoring. As most of a consumer’s needs are met through devices rather than desktop, mobile APM is becoming critical to provide an ideal experience for end users. Mobile RUM allows Application Support teams to track an end user’s journey and optimize their experience with powerful end-to-end performance management that rapidly identifies application issues and relevant business transactions —  from device to data center — and dramatically reduces MTTR at the same time.

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Mobile RUM enables you to track mobile user sessions in real-time and understand the business impact of mobile app performance on your KPIs. It gains deep, code-level visibility to identify and resolve crashes, and retrieves detailed visibility into all your network requests right from your mobile app, allowing Application Support teams to pass on critical information more efficiently, without interrupting service.

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Summary

With a modern, holistic application performance management solution, Application Support teams are able to gain and apply insight, actionable data, and visibility that will support their entire application infrastructure. To see how Gartner analyzed APM vendors and their support for Application Support teams, read the full complimentary report.

Gartner Ranks AppDynamics #1 in all 5 Use Cases in New Research

Gartner’s Magic Quadrant is a branded research methodology which ranks technology providers ability to address a specific technology market as defined by the analysts. This means the company’s ability to execute and vision for the market is the focus of the research. This research is extremely well regarded, but extremely time consuming to craft. Within a specific Magic Quadrant, a provider would have a single dot placement, but may have several solutions in any given market.

In 2009, analyst Mark Nicolett created the Critical Capabilities. Over time this document became branded, but not mandatory for each Magic Quadrant. That policy changed in 2014 when Gartner began to mandate Critical Capabilities be paired with each Magic Quadrant. This research is designed to be a deeper look at product and fit of the product for specific use cases.

Within APM, the first Critical Capabilities was published in 2014, and it’s evolved in the latest iteration as the team has evolved its thinking. Within APM buyers, Gartner has determined these as the main use cases:

  • Application Support
  • Application Development
  • IT Operations
  • Application Owner or LOB
  • DevOps Release

The ‘Critical Capabilities’ research report, provides a comprehensive and technical product analysis ranking APM suites on critical APM capabilities across five different usage scenarios. Fifteen vendor products were chosen and evaluated for each capability, and scored on a five-point scale. The capabilities assessed for each use case included business analysis, service monitoring, anomaly detection, distributed profiling, application debugging, and workload planning.

AppDynamics received the highest score all five use cases:

  • Application Support (4.24 of 5): Involved with the end-to-end behaviors of applications. Focused on problem detection, isolation, and remediation. End-user experience monitoring and mobile APM are important capabilities.
  • Application Development (4.11 of 5): Code-level visibility and “the ability to compare and profile code in production environments” are important criteria for this use case, as is the ability to address native mobile applications.
  • IT Operations (3.36 of 5): Focused primarily on infrastructure efficiency, while also monitoring the application technology that runs the business and impacts profitability.
  • Application Owner or LOB (4.21 of 5): Focused less on technical performance details and more on business metrics and end-user experience data.
  • DevOps Release (3.57 of 5): Requires the ability to quickly assess new releases and detect and diagnose any issues, leveraging multiple, integrated tools; also encompasses future requirements planning.

AppDynamics CEO, David Wadhwani, said “We’re very pleased with AppDynamics’ showing in the recent Gartner ‘Critical Capabilities’ report. As enterprises increasingly embrace digital transformation, it’s critical that they have an effective and unified application performance management solution and analytics solution in place — application intelligence is an essential pillar for success in this software-driven world. Gartner’s research further solidifies AppDynamics’ leadership across the board, by being named a Leader in the Magic Quadrant for APM and in the use cases that are paramount for every enterprise.”

With every industry undergoing transformation for the new digital age, APM technology becomes increasingly more critical to business. The report provides recommendations for IT planners on competitive products/services to be considered for further evaluation, dependent on the capabilities needed and the usage scenarios essential to their business.

Read the complimentary report here

Industry Insights: Gartner Survey Analysis Critical Dimensions in APM

Gartner analyst Cameron Haight did a survey Survey Analysis: End-User Experience Monitoring Is the Critical Dimension for Enterprise APM Consumers (Gartner clients only) over the summer across users about their APM implementations. There are several key areas where the data is quite telling.

Users main concerns

Users of APM tools based on this Gartner survey, and in my experience indicate 3 primary issues with APM tools.

  • APM tools are too expensive

This is a valid concern, APM is not inexpensive, but when compared to the cost of APM 7 years ago, the license costs fallen over 75%. Typical APM tools would cost $15,000 – $20,000 per server. Today we are looking at pricing closer to $4,000. These are list prices, which we know people do not necessarily pay. Additionally the time to value, implementation time, and spend for services which used to be typical in the past are a fraction of what they were once. I would estimate the cost of deployment and maintenance with a modern APM tool is 10% of the work of a legacy tool. This cost savings is not only hard dollar amount but results in faster ROI, and a shorter time to value.

  • APM tools are not well integrated

While this complaint is certainly the norm in the industry, at AppDynamics our unified monitoring approach addresses this concern. Building a single user interface and single installation for the platform which is leveraged across the monitoring capabilities. Additionally, by building integrations and facilitating an open ecosystem, connecting systems together becomes easier than the past. With modern software applications this has changed significantly.

  • Tools are too complex

Deployment, and usability within tools has been a major issue. At AppDynamics, we address this issue with our modern web based UI, easy deployment, and platform administration. This is coupled with a much smaller footprint for our controller (the monitoring server we require), requiring less resources to deploy (or just use SaaS and you don’t have to deal with the controller at all).

Breadth of APM implementation

25% of the 207 respondents say that APM is on 25% or more of their applications. I would have guessed this number to be much smaller. The question was not very clear if it was targeting critical applications or all applications. Users also have misconceptions about what APM is. When a server monitoring product can capture metrics about applications or application health it doesn’t make the tool an APM tool. Similarly, the use of older synthetic monitoring tools often qualifies for most as APM, when it does nothing to monitor the performance of users or transactions.

APM Buyers

APM tools are bought by a lot of different people in most organizations, we see everything from single user buying, departmental buying, and enterprise-wide buying. For many of the reason outlined above the enterprise motions tend to happen over time as APM gains traction. Most APM tools 5+ years ago were bought by landing big enterprise deals, but today most land in smaller deals and expand across  enterprises. There have been many swings of the pendulum between suites of tools, mini-suites of tools, and best of breed. We’ve been in a best of breed cycle for the last 5 years, and this is likely due to the level of importance technology is playing within businesses as they digitally transform.

Based on Gartner survey data, buyers are opting for best of breed 59% of the time, which seems surprisingly low based on my conversations, and the fact that suite providers are significantly behind market leaders within APM. The only explanation for this is that those taking the survey may not currently have active APM initiatives, or do not understand what is and what is not APM. Haight then goes on to state “Enterprise APM consumers should deploy best-of-breed approaches as skills and finances dictate, but make sure to account for the potentially higher costs of integration.”. This is another area which large suite vendors sell on powerpoint, but upon implementation the integration is extremely challenging. The integration within suites of tools is incredibly expensive and complex to deploy and maintain, most organizations require heavy services outlay to implement and maintain integrations, even with suites of tools. These large suite vendors provide illusions of well integrated tooling, but based on first hand knowledge this is not the case.

The buyers are broken down as follows, which is accurate based on my time as an analyst and my time at AppDynamics.

  • IT Operations = 67%

  • App Support = 11%

  • App Dev = 8%

  • Other teams = 15%

The App support function is often part of IT Operations, hence differentiating between these two teams is often difficult.

Users also express concerns for legacy APM solutions to deal with large transformational shifts occurring through digital transformation. Once again, many vendors which sell legacy tooling are now messaging towards digital initiatives, when their tooling is not suited to accomplish these things.

Major shifts in the way software is designed, implemented, and analyzed are also shifting. The Gartner survey points out shifts most concerning to users include IoT, Cloud (SaaS), Mobile, and Microservices. There is clearly a large market opportunity for visibility in these areas, especially SaaS and IoT where APM vendors have limited ability to support these environments today. Although AppDynamics has many great customer use cases in Microservices, Mobile, IoT, and Cloud there is still a lack of technology with APM vendors to handle deep monitoring of SaaS along with having limitations when instrumenting IoT devices built on microcontroller architectures. These all present themselves as areas where our innovation and focus will create new ways to create visibility.

The key takeaway is that APM still has a long way to go to be as penetrated as it needs to be, and there are areas where major innovation has yet to occur to deal with new computing platforms, new connected devices, and new software architectures which will drive the next evolution of computing, data capture, and analytics.

AppSphere Speaker Panel: Cloudy With A Chance Of Innovation

AppSphere Day One general sessions ended with a panel of cloud experts led in discussion by Jonah Kowall, research vice president – IT operations at Gartner, with questions prepared by Jonah and also submitted by the audience. The course of the discussion indicated that — like so many things in this time of transformation and generational shift — there’s still a lot of confusion and uncertainty about the vague but huge concept of “the cloud,” and at the same time, great opportunity.
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Some misconceptions dispelled, guiding principles, and best practices offered by the panel:

  • The cloud can be a cost-efficient option, but innovation should be a bigger driver than any anticipated cost savings.
  • Speed, flexibility, faster time to market, speed of innovation, and efficient utilization of resources are all good drivers for cloud adoption.
  • You can’t just lift a chunk of infrastructure and drop it into the cloud. It doesn’t work that way. Assumptions about how things interact, latency, storage, etc. are no longer true. Things have to be re-architected.
  • You have to have a plan and a strategy; otherwise, don’t even start.
  • The network, and network latency, are critical factors for performance in the cloud.
  • The hour-long discussion took a number of paths: the challenges and opportunities of SaaS, IaaS, and PaaS; containers in general and Docker in particular; OpenStack; and others. The discussion ended with a five-year crystal ball look and not much agreement on which aspects of cloud will become commoditized and what services or layers will be the differentiators. But there was no disagreement that the cloud is where we’re moving, and that it will power amazing possibilities for business, and great benefits for consumers.

    The esteemed panel of cloud experts included:

    Mark Quigley, Vice President, Strategy, SoftLayer, an IBM Company
    Krishnan Subramanian, Director, OpenShift Strategy, Red Hat
    Matt Stine, Platform Engineer, Cloud Foundry, Pivotal
    Vibhor Kapoor, Director of Product Marketing, Microsoft Azure
    Allan Naim, Global Product Lead, Google Compute Engine, Google

    Stay up to date with AppDynamics AppSphere on Twitter using the hashtag #AppSphere14

    Gartner, IBM, + AWS keynotes announced for AppSphere 2014!

    We are excited to announce that AppSphere 2014 will feature keynotes from Jonah Kowall, Research Vice President, IT Operations at Gartner; Lance Crosby, Chief Executive Officer of SoftLayer, an IBM Company; and Bill Platt, General Manager of Amazon Web Services.

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    Secure your seat for these must-see sessions at AppDynamics AppSphere 2014 — November 3-5, 2014 at The Cosmopolitan of Las Vegas.

    The conference will also include a panel of cloud experts from Microsoft, Google, Red Hat, and AWS discussing the future of the Cloud. Including breakout sessions featuring industry thought leaders from American Express, MongoDB, CoreLogic, Lithium, and more. See the full list of speakers at AppSphere 2014.

    Jonah Kowall’s bio:

    Jonah Kowall is a Research VP in Gartner’s IT Operations Management group. He focuses on application performance monitoring (APM), event correlation and analysis (ECA), network fault monitoring (NFM), network performance monitoring (NPM), network configuration and change management (NCCM), and general system and infrastructure monitoring technologies (storage, virtualization, public cloud and private cloud). He also covers SLA monitoring of services and applications. Increasing SaaS delivery options of monitoring technologies include the monitoring of mobile device and mobile application performance. These technologies are the foundation of operations, and they exist to make incident, problem and change management possible for these teams.

    Lance Crosby’s bio:

    Lance Crosby is the founder and visionary behind SoftLayer, an IBM Company. He is responsible for managing the overall success and growth of the company. Prior to SoftLayer, Mr. Crosby spent five years with The Planet as chief operations officer where he managed all operations including sales, provisioning, product selection, managed services, application development, engineering, information security, business development, and legal departments. Serving in prior executive management roles at Catalog.com and Dallas Internet, he brings extensive experience in leadership and management skills coupled with extensive technical skills in software and hardware environments. Mr. Crosby holds bachelors’ degrees in finance and management, a Master of Science in finance and Master of Business Administration from Tarleton State University, a part of the Texas A&M University System. Mr. Crosby’s legal education includes a Juris Doctor from Texas Wesleyan School of Law. He is a licensed attorney in the state of Texas and is an active member of the State Bar of Texas.

    Bill Platt’s bio:

    Bill Platt is a General Manager for Amazon Web Services. Bill came to Amazon after being the Executive Vice President of Products at Engine Yard, a Platform as a Service startup which was a large early adopter of Amazon Web Services. Prior, he had senior leadership roles as a product executive at NComputing and Wyse Technology in the desktop virtualization market and a fifteen year career at Sun Microsystems where he led businesses including North American and Asia Pacific Services as well as Solaris and the Java Enterprise System. He has a degree in Systems Engineering from the University of Pennsylvania and a business degree from the Wharton School of Business.

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    We look forward to seeing you in November!

    Some thoughts on the 2013 Gartner Magic Quadrant for APM

    As you may know, this week Gartner published its 2013 Magic Quadrant for Application Performance Monitoring (APM). Here at AppDynamics we’re thrilled to be positioned as a Leader for the second year running. Our position this year is further up and to the right than last year, a fact that we think reflects the phenomenal growth of our company in the last year and the increasingly widespread adoption of our product in the enterprise. But that’s not why we’re celebrating at AppDynamics today. Today, we’re toasting what we believe is the death of the dinosaurs.

    The Gartner Magic Quadrant

    In case you’re not familiar with Gartner’s Magic Quadrant, here’s a quick introduction: Every year, Gartner’s APM analysts conduct extensive research of every vendor that meets their qualifications, including hundreds of customer interviews. At the end of their research, they position each vendor on two axes, Completeness of Vision and Ability to Execute, and then place them accordingly on a Quadrant. Those who demonstrate market understanding on both axes are placed in the top right Leaders quadrant, where AppDynamics has appeared in both years we were able to participate. This report is widely used and trusted by APM buyers because it incorporates not only the analysts’ expertise, which along with the evaluation criteria, also factors in feedback from the hundreds of APM users that they interviewed over the course of the year. Because the positions of the vendors on the quadrant reflects the experience of real APM users, the Quadrant is an excellent way to visualize the marketplace, and when taken year-over-year we believe it exposes industry trends and changes that are otherwise difficult to picture. Which brings us to the reason we’re celebrating: We believe this year’s Gartner Magic Quadrant, when compared with its predecessors, marks the end of an era for the legacy software vendors in the space, and the beginning of an era for the newer players like AppDynamics.

    Three Years of Change

    If you look at the last three years of the Gartner Magic Quadrant for APM (which you can on Gartner’s website) you’ll notice some pretty dramatic changes. Some dots have disappeared entirely as Gartner tightens its definition of APM in accordance with the needs of today’s buyers. More importantly, others have simply fallen away from the Leaders quadrant and into Challengers, Visionaries and even Niche Players. Here are our insights on what we believe accounts for this shift, and how AppDynamics has escaped this downward pull. Legacy APM software has been on the decline for some time – after all, the software they’re toting has been obsolete for years. Today’s APM buyer doesn’t want the complex, expensive software that these companies are shilling. So that’s why we’re celebrating at AppDynamics today. It’s not just because an analyst recognized our ability to execute and completeness of vision, or because we’ve grown 165% in the last year. It’s because we believe we’re seeing big changes ahead in the APM world—a world that will no longer tolerate hard-to-use software that’s ill-suited for today’s complex, distributed application environments. It’s great to see the market take a stand and vote for quality. And it’s great to be able to say “farewell” to the dinosaurs.

    Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.