AppJam San Francisco Wrap-up – Nodetime, Mobile Monitoring and More

Another AppJam San Francisco is over, and it was our best one yet! Over 300 APM users and experts joined us at the Terra Gallery in San Francisco for a day full of great sessions from our CEO, Expedia and the AppDynamics product team. In case you weren’t able to join us in SF, here’s what you missed:

nodetime

We’ve acquired Nodetime! Nodetime, founded by Node.js rockstar Dmitri Melikyan, is a stellar Node.js monitoring product and a great addition to the AppDynamics family. As Jyoti said during his keynote, Node.js rapidly becoming one of the most popular platforms for developing web and mobile applications, and we’re excited to be able to offer our customers the best Node.js monitoring solution out there. Try Nodetime for free at nodetime.com.

ad-nodetime-logo

appjam

AppDynamics for Mobile. The product management team at AppDynamics did an in-depth demo of AppDynamics for Mobile (now in beta) with their ACME Wine Company iOS app. Interested in trying out AppDynamics for Mobile? Sign up to join our beta program, or learn more about it in the blog.

Expedia

Selling APM with stories at Expedia.  Jeff Kelly talked about how he build stories to drive adoption of APM at Expedia. His advice for selling a product internally applies not only to APM, but to any IT software; build a compelling story, practice telling it, and get others to spread the word.

customer panel

Customer panel. AppDynamics users from Citrix, Corelogic, NetApp and StubHub took the stage to talk about how they use AppDynamics to monitor large, business-critical applications and take questions from the audience.

In addition to these awesome sessions, attendees also got to talk to AppDynamics partners at the sponsor pavilion, dance to music from a live band, and take pictures with App Man.

AppMan

Bummed you missed out? Check out the AppJam page to find out when AppJam is coming to your area.

 

AppDynamics goes to Dallas for AppJam

The AppDynamics team headed to Dallas this week to host another AppJam at the historic Arlington Hall. The AppJam exceeded expectations with an audience 150% larger than anticipated and featured great talks from FamilySearch, Orbitz, and AppDynamics.

Geoff Kramer presenting his experience at Orbitz

If you weren’t able to make it to the event and see everyone live, don’t worry! We’ve published the slides on Slideshare:

Timothy Stokes presented what FamilySearch learned using AppDynamics:

[slideshare id=22942900&doc=familysearch-appjam2013-130613170725-phpapp02]

 

Sean Craig presented tips and tricks for getting the most out of AppDynamics:

[slideshare id=22942815&doc=apjamblogslcfoor4thought-bt-130613170610-phpapp01]

 

Check out the slides from my talk, “Secret Diaries of a Performance Tuning Superhero”:

[slideshare id=13688443&doc=secretdiaryoscon-120718194449-phpapp02]

 

Join us live at the next AppJam – check out the AppJam World Tour to see when we are in your neighborhood and learn from our amazing community!

AppJam 2012: Accelerating DevOps Culture at Edmunds.com

John Martin, Senior Director, Production Engineering, Edmunds.com
Collaboration between Dev and Ops is a critical part of how Edmunds.com manages its 30 critical web application. Development requires hard data from Operations so they can fully understand how to improve application performance. In this session John will discuss the key drivers for DevOps at Edmunds.com,  how Dev and Ops collaborate using AppDynamics to solve production incidents, and his top 5 tips for implementing a DevOps culture in your organization.

Slides:

[slideshare id=15678365&doc=edmundsfinal-121217201143-phpapp01]

AppJam 2012: Zero to Production APM in 30 days at ExactTarget

Kevin Siminski, Director of Infrastructure Operations, ExactTarget
As a global Software-as-a-Service leader serving the world’s top brands, ExactTarget maintains an extensive .NET platform of several thousand nodes. In this session, Kevin will provide insight into how ExactTarget ramped up a full APM production deployment in approximately four weeks and added an entire new dimension of visibility for his Global Operations organization. Kevin will also share stories from the trenches on how difficult problems were brought to light quickly, allowing development and operations to focus on solving problems, rather than pointing fingers at each other, while leveraging AppDynamics.

Slides:

[slideshare id=15678355&doc=exacttargetfinal-121217201011-phpapp01]

AppDynamics Pumps up the Jam in San Francisco

It’s been a week since we hosted AppJam Americas, our first North American user conference in San Francisco. With myself as master of ceremonies, and a minor wardrobe malfunction at the start (see video at the end of this post), the entire day was a huge success for us and our customers. One thing that stuck in my mind was that applications today have become way more complex to manage—and strategic monitoring has become key to mastering that complexity. Simply put, SOA+Virtualization+Big Data+Cloud+Agile != Easy.

The day started with Jyoti Bansal, our CEO and Founder outlining his vision to be the world’s #1 solution for managing modern web applications. The simple facts are that applications have become more dynamic, distributed and virtual. All of these factors have increased their operational complexity, and log files and legacy monitoring solutions are ill-suited to the task.

Jyoti then outlined our core design principles around Business Transaction Monitoring, Self-learning, intelligence and the need to keep app management simple. He then suggested what the audience could expect from AppJam: “AppJam is about sharing knowledge, learning best practices, guiding our direction and Jamming.” (We’re pretty sure by “jamming” he meant “partying.”)

With the intro from Jyoti done, it was time for me to nose dive the stage and introduce our first customer speaker – Ariel Tsetlin from Netflix.

?How Netflix Operates & Monitors in the Cloud

With 27 million customers around the world, Neflix’s growth over the past three years has been meteoric. In fact, they found that they couldn’t build data centers fast enough. Hence, they moved to the public cloud in AWS for better agility.

In his session, Ariel talked about Netflix’s architecture in the cloud and how they built their own PaaS in terms of apps and clusters on top of Amazons IaaS. One unique thing Netflix does is bake their OS, middleware, apps and monitoring agents into a single image rather than using a tool like Chef or Puppet to manage application configuration and deployment separately from the underlying OS, middleware and tools. Everything is automated and managed at the instance level, with developers given the freedom and responsibility to deploy whenever they want to. That’s pretty cool stuff when you consider that developers now manage their own capacity and auto-scaling within the Cloud.

Ariel then talked about the assumption that failure is inevitable in the Cloud, with the need to plan and design around the fact that every part of the application can and will fail at some point. Testing for failure through “monkey theory” and Netflix’s “Simian Army” allows them to simulate failure at every level of the application, from randomly killing instances to taking out entire availability zones in AWS.

From a monitoring perspective, Netflix uses internally developed tools and AppDynamics, which are also baked into their AWS images. Doing so allows developers to live and die by monitoring in production through automated alerts and problem discovery. What’s perhaps different is that Netflix focuses their monitoring at the service level (e.g. app cluster), rather than at the infrastructure level–so they’re really not interested in CPU or memory unless it’s impacting their end users or business transactions.

Finally, Ariel spoke about AppDynamics at Netflix, touching on the fact they monitor over 1 million metrics per minute across 400+ business transactions and 300+ application services, giving them proactive alerts with URL drill-down into business transaction latency and errors from self-learned baselines. Overall, it was a great session for those looking to migrate and operate their application in the Cloud.

When Big Data Meets SOA

Next up was Bob Hartley, development manager from Family Search, who gave an excellent talk about managing SOA and Big Data behind the world largest genealogy architecture. With almost 3 billion names indexed and 550+ million high resolution digital images, FamilySearch has over 20 petabytes of data which needs to be managed by their Java and Node.JS distributed architecture spanning 5,000 servers. What’s scary is that this architecture and data is growing at a rapid pace, meaning application performance and scalability is fundamental to the success of Family Search.

After a brief intro, Bob started to talk about his Big Data architecture in terms of what technologies they were using to manage search queries, images, and people records. Clusters of Apache Lucene, SOLR, and custom map-reduce combined with traditional relational database technology such as Oracle, MySQL, and Postgres.

Bob then talked about his team’s mission – to enable business agility through visibility, responsiveness, standardization, and vendor independence. At the top of this list was to provide joy for customers and stakeholders through delivering features that matter faster.

Bob also emphasized the need for repeatable, reliable and automated processes, as well as the need to monitor everything so his team could manage the performance of their SOA and Big Data application through continuous agile release cycles. Family Search has gone from a 3-month release cycle to a continuous delivery model in which changes can be deployed in just 40 minutes. That’s pretty mind blowing stuff when you consider the size and complexity of their environment!

What’s interesting is that Release != Deploy at FamilySearch; they incrementally roll out out new features to different sets of users using flags, allowing them to test and tease features before making them available to everyone. Monitoring is at the heart of their continuous release cycle, with Dev and Ops using baselines and trending to determine the impact of new features on application performance and scalability.

In terms of the evaluation process, the company looked at 20 different APM vendors over a 6 month period before finally settled on AppDynamics due to our dynamic discovery, baselining, trending, and alerting of business transactions. As Bob said, “AppDynamics gave us valuable performance data in less than one day. The closest competitors took over 2 weeks just to install their tools.”

Today, a single AppDynamics management server is used in production to monitor over 5,000 servers, 40+ application services, and 10 million business transactions a day. Since deployment, Family Search has managed to find dozens of problems they’ve had for years, and have managed to scale their application by 10x without increasing server resources. They’ve also seen MTTD drop from days to minutes and MTTR drop from months to hours and minutes.

Bob finished his talk with his lessons learned for managing SOA, Big Data and Agile applications: “Keep Architecture Simple,” “Speed of delivery is essential,” “Systems will eventually fail,” and “Working with SOA, Big Data and Agile is hard.”

How AppDynamics is accelerating DevOps culture at Edmunds.com

After lunch, John Martin, Senior Director of Production Engineering, spoke about DevOps culture at Edmunds.com and how AppDynamics has become central to driving team collaboration. After a brief architecture overview outlining his SOA environment of 30 application services, John outlined what DevOps meant to him and his team – “DevOps is really about Collaboration – the most challenging issues we faced were communication.” Openly honest and deeply passionate throughout his session, John talked about three key challenges his team faced over the years that were responsible for the move to DevOps:

1. Infrastructure Growth

2. Communication Failure

3. Go Faster & Be Efficient

In 2005 Edmunds.com had just 30 servers; by the end of this year that figure will have risen to 2,500. Through release automation using tools such as Bladelogic and Chef, John and his team are now able to perform a release in minutes versus the 8 hours it took back in 2005.

John gave an example on communication failure in which development was preparing for a major release at Edmunds.com using a new CMS platform. This release was performance-tested just two weeks prior to go-live. Unfortunately the new platform showed massive scalability limitations, causing Ops to work around the clock to over-provision resources as a tactical fix. Fortunately the release was delivered on time and the business was happy. However, they suffered as a technology organization due to finding architecture flaws so late in the game – “We needed a clear picture of what went wrong and how we were going to prevent such breakdown in future.”

Another mistake with a release in 2010 which forced a major re-think between development and operations. It was this occurrence that caused Edmunds.com to get really serious about DevOps. In fact, the technical leads got together and reorganized specialized teams within Dev and Ops to resolve deployment issues and shed pre-conceptions on who should do what. The result was improved relationships, better tooling, and a clearer perspective on how future projects could work.

John then touched on the tools that were accelerating DevOps culture, specifically Splunk for log files and AppDynamics for application monitoring. “AppDynamics provides a way for Dev and Ops to speak the same language. We’ve saved hundreds of hours in pre-release tests and discovered many new hotspots like the performance of our inventory business transaction which increased by 111%.” In fact, within the first year, AppDynamics generated a ROI of $795,166 with year 2 savings estimated at a further $420k. John laughed, “As you can see, AppDynamics wasn’t a bad investment.”

John ended his session with 5 tips for ensuring that DevOps succeeds in an organization: Be honest, communicate early and often, educate, criticize constructively, and create champions. Overall, a great session on why DevOps is needed in today’s IT teams.

Zero to Production APM in 30 days (while sending half a billion messages per day)

The final customer session of the day came from Kevin Siminski, Director of Infrastructure Operations at ExactTarget and it was definitely worth waiting for. Kevin actually kicked off his talk by describing a weekly product tech sync meeting which he had with his COO. The meeting was full with different stakeholders from development and operations who were discussing a problem that they were currently experiencing in production.

“I literally got my laptop out, brought up the AppDynamics UI and in one minute we’d found the root cause of the problem,” Kevin said. Not a bad way to get his point across of why the value of Application Performance Management (APM) in 2012 is so important.

Kevin then gave a brief intro to ExactTarget and the challenges of powering some of the world’s top brands like Nike, BestBuy and Priceline.com. ExactTarget’s .NET messaging environment is highly virtualized with over 5,000 machines that generate north of 500 million messages per day across multiple Terabytes of databases.

Kevin then touched on the role of his global operations team and how his team’s responsibility had shifted over the last four years. “My team went from just triaging system alerts to taking a more proactive approach on how we managed emails and our business. Today my team actively collaborates with development, infrastructure and support teams.” All these teams are now focused and aligned on innovation, stability, performance and high availability.

Kevin then outlined his 30-day implementation plan for deploying AppDynamics across his entire environment using a single dedicated systems engineer and an AppDynamics SaaS management server for production. Week 1 was spent on boarding the IT-security team, reviewing config mgmt and testing agent deployment to validate network and security paths. Week 2 involved deploying agents to a few of the production IIS pools and validating data collection on the AppDynamics management server. Week 3 saw all agents pushed to every IIS pool with collection mechanism sent to disabled. The config mgmt team then took over and “owned” the deployment process for go live. Week 4 saw all services and AppDynamics agents enabled during a production change window with all metrics closely monitored throughout the week to ensure no impact or unacceptable overhead.

AppDynamics’ first mission was to monitor the ExactTarget application as it underwent an upgrade to its mission-critical database from SQL Server 2003 to 2008. It was a high-risk migration as Kevin’s team were unable to assess the full risk due to legacy application components, so with all hands on the deck they watched AppDynamics as the migration happened in real-time. As the switch was made, application calls per minute and response time remained constant but application errors began to spike. By drilling down on these errors in AppDynamics, the dev team was quickly able to locate where they were coming from and resolve the application exceptions.

Today, AppDynamics is used for DevOps collaboration and feedback loops so engineers get to see the true impact of their releases in a production environment, a process that was requested by a product VP outside of Kevin’s global operations team. Overall, Kevin relayed an incredible story of how APM can be deployed rapidly across the enterprise to achieve tangible results in just 30 days.

A nice surprising statistic that I later realized in the evening was that the total number of servers being monitored by AppDynamics across our four customer speakers was well over 20,000 nodes. Having been in the APM market for almost 10 years I’m struggling to think of another vendor with such successful large scale production deployments.

Here’s a link to the photo gallery of AppJam 2012 Americas. A big thank you to our customers for attending and we’ll see you all next year!

For those keen to see my stage nosedive here you go:

https://www.youtube.com/watch?v=WYW6Bur8FaA

Appman.

App Jam 2012 Customer Awards – Submit your own Nominations today!

Our first North American user conference is coming up in a few weeks, and we’ve decided we’d like to take this opportunity to honor some of our awesome customers with a few awards, to be announced at AppJam:

App Man of the Year. Also known as the “empty inbox” award, this award is for the AppDynamics customer that has demonstrated the biggest impact at his organization by implementing AppDynamics. Impact can be measured in a number of ways—everything from productivity savings to improved uptime to reduced number of support tickets. If you think you and your sidekick, AppDynamics, have saved your company from the forces of bad performance, send us your story. Extra points if it’s in comic book form.

Top Gun. Every AppDynamics customer has a story about the time they found the bottleneck and saved the day. The winner of this category will be the person with the best troubleshooting story with AppDynamics. Have you ever found an issue in less than five minutes? Or found a bottleneck that has been plaguing you for months? Or even just encountered something so weird you can’t help but tell the story again and again?  I bet none of you said, “That’s a negative, Ghost Rider.”

The B’Oscar. Many of our customers submit feature requests to our dev team, and a lot of them make it onto our product roadmap. This award will go to the person or organization that has suggested the coolest, most creative, or generally badass feature request that has ever made it into our product. The award is named in honor of our VP of Product Experience – the guy who makes your feature requests a reality ­– Bhaskar Sunkara.

Elastic Fantastic. This award is for the organization that has scaled their application the most dramatically in their time as an AppDynamics customer. The winner of this award will be someone who works for a company facing tremendous growth and change, and yet they’ve ensured that their application kept pace with that change, every step of the way. I’m sure for some of you, that won’t be a stretch.

2 Fast 2 Furious. Do you have more than one code release per week? Per month? How about per hour? This award is for the most agile AppDynamics customer. Tell us how often you release code, and how you use AppDynamics to cope with the repercussions of your agile development regime, to be considered for this award.

 

DevOps Daddy-O. We all love DevOps, but how many of us can actually say that we work on a DevOps team? The winner of this award will be the AppDynamics customer that has most successfully implemented the DevOps methodology. Also known as the “Group Hug” award.

The Appvengers. This award goes to the organization with the most successful deployment of AppDynamics across multiple teams. The more AppDynamics users you have, the more likely you are to conquer evil in your application – and to win this award.

The Mooch. We have a free product, too, and we want to honor the hard-working individuals who have gone to incredible lengths to solve performance issues without giving us money. This prize goes to the person who has done the most for their app just using AppDynamics Lite. And because we know your boss is probably pretty cheap, if you win this award we’ll pay for your flight to App Jam.

If you’re an AppDynamics customer (or Lite user) and you’d like to apply for an award, please send us an email with a brief paragraph of why you think you deserve it. If you’ve already sent us an X-ray for our X-ray competition, feel free to submit that instead.

Finalists will be contacted in the weeks before App Jam to make sure they’re planning on attending, and the winners will be announced on our special dinner cruise in the San Francisco bay, occurring the evening of the event on September 27th.

If you haven’t yet registered for App Jam, do it now! We want to see your smiling face, and hear what you have to say about our product, but you can’t come if you don’t sign up.

See you in San Francisco!