One question has loomed in the minds of CIOs and enterprise technology leaders for years, “How is our investment in technology and software, impacting the success of the enterprise?” As advanced technology has helped mature this question over the years, organisations have sought to better understand the importance of technology and applications, and how these areas ultimately affect customer experience. Enter Application Performance Monitoring (APM.)
APM, as a technology, was designed to prevent application failure and to ensure uptime, performance, and an overarching understanding of the ‘application’ versus just the performance of the hardware that it operated upon. This was revolutionary as mean time to resolution (MTTR) had, and continues to, plague the performance and profitability of even the largest enterprises. By being able to quickly identify points of failure, companies could reduce the downtime of applications while simultaneously reducing the amount of frustration, cursing, and otherwise unsavory finger-pointing behavior by development, database, and infrastructure teams, worldwide. The collective database and software engineering community breathed a long overdue sigh of relief.
As app failure war rooms started to become more efficient and effective, more questions began to boil up; “What kind of insight can we gain from APM to help us stop making these mistakes altogether?” and “How can we get smarter about catching failures before they happen?” Enter AppDynamics.
AppDynamics, is taking a fresh approach to APM by leveraging machine learning from the ground up, understanding the business context of applications, which has created a smarter, faster way to begin to sense problems. By capturing Business Transactions at every point across the customer experience, AppDynamics is able to utilize machine learning to understand what ‘normal’ is at all points in time, e.g. during high demand periods for an application, such as the holiday season in retail. This has helped eliminate alert storms and structure I.T more intelligently, to increase application uptime and performance. War rooms across enterprise devops organizations have become, dare I say, civil again.
As APM continued to advance, World Wide Technology, a $10.4B technology solutions provider (and #1 Global Cisco Partner) began to take note of a revolutionary way to utilize APM to move application intelligence out of the war room and into the boardroom.
WWT’s software engineering and research division, WWT Asynchrony Labs, forged a Titan-level partnership (the premier tier) with AppDynamics. As a company that both designed data center-grade technology infrastructure and developed enterprise applications; WWT understood that the combination of software and hardware leads to incredibly valuable intelligence. WWT went to work.
Utilizing AppDynamics’ newest suite of analytics—Business IQ—and the internal management consultancy within WWT, quantitative application performance analytics and traditional business performance data were married. For the first time, APM was now supplying complex, relevant data that could help businesses understand exactly how changes in code, connectivity, and hardware affected the performance of the business. Upgraded a data center? How did it increase the total dollars spent? Changes to the codebase? How did it decrease the abandonment rate of the shopping cart? CIO’s could now trace revenue impact from changes in both infrastructure and code. A revolutionary step forward and a revolutionary partnership.
Changes in hardware, software, and communication technology affect every aspect of the business, but one thing remains the same; the customer experience impacts the bottom line. Delivering consistent, responsive applications that help our customers enjoy their interactions with our businesses are what it’s all about. By understanding how the complex underlying technologies that run our businesses touch each individual customer, makes us more than successful—it makes us all revolutionary.
Director and Practice Lead, AppDynamics
World Wide Technology