How great are winning streaks? You get validation for hard work (which is, of course, the only way you have long term success. I’m not talking lucky streak, here.). It draws attention to the good work you’re doing. And it lends credibility.
And as the world continues to speed up, attention spans get shorter, and competition gets stiffer, staying on, or near, the top year after year has become even more gratifying and rare.
Think about it. We’ve always lived in a world of one-hit wonders, flavors of the month, and fads. But most of us remember a time when at least the brands and companies we’d always known remained stable. Now not even the enterprise world is safe from our wavering interests. We’ve witnessed multiple once-mighty corporations taken down, unable to survive the era of the customer.
So, in these fickle times, it felt particularly great to hear that we’ve hit a special milestone, being rated among the leaders in Gartner’s 2016 APM Magic Quadrant five years in a row. The Magic Quadrant’s reputation is well earned, as it is one of the most thorough and meticulous pieces of research and analysis in the enterprise world. Being recognized by Gartner as a leader in our industry for five straight years is a testament to the team’s hard work and talent, and there’s a lot of people to thank for it.
But we’ll keep it about the customers. We’re very proud of the high quality of our products and our people. But “high quality” is just a short way to say, “Customers find that your products are very helpful for them and their business.” And our employees are high quality because they realize that, and enjoy moving down the customer-centric path as a team.
Innovation is a conversation
Customers have always been the best guide. I mentioned their short attention spans earlier. Short attention spans have gotten a bad rap, but I’m hesitant to tag that customer trait in negative terms. For one, what is a short attention span really? It’s evolving wants and needs, and that’s not a bad thing at all. It’s difficult to keep up with, but not bad. Also, more often than not, customers’ moving gazes have really good judgement. That’s why it’s a good habit to figure out what’s distracting their attention. The aforementioned once-mighty corporations didn’t.
The most consistent innovators are actually the best listeners. It’s as important a skill for a company as being technically savvy. Innovation is a conversation. Customers tell us what they think of current products, we use that information to make things better, we ask them if they like this new thing we made for them, then we listen some more.
What’s that? You want APM to help you drive better business outcomes? We’re on it. And thank you for letting us know.
Keep listening, and apply your skills and creativity to what you hear, next thing you know, you’ve got a nice winning streak on your hands.
Please be sure to download the 2016 APM Gartner Magic Quadrant report. We’ll certainly be listening to what it has to say.
Gartner [Magic Quadrant for Application Performance Monitoring Suites], [Cameron Haight, Federico de Silva], [21 December 2016].
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.