Engineering, Product

Managing Software Reliability Metrics: How to Build SRE Dashboards That Drive Positive Business Outcomes

Customers expect your business application to perform consistently and reliably at all times—and for good reason. Many have built their own business systems based on the reliability of your application. This reliability target is your service level objective (SLO), the measurable characteristics of a service level agreement (SLA) between a service provider and its customer. […]

Engineering, Product

How to Ensure Your Applications Meet Business Goals

It makes sense that every application you use should provide tangible business value. But IT has long been stymied in proving this is true. Traditional monitoring tools let you know how your systems were performing but offered little insight into whether a delayed response from a database—or any other performance issue—was having a cascading effect […]

Engineering, Product

The Consumerization of IT and What It Means for Modern DevOps

As professionals in the IT space, we’re constantly introduced to new terms, concepts, technologies and practices. In many cases, we view these terms as IT-specific to help us be more proficient and cutting-edge. Or at least that’s what we strive to achieve. With many companies trying to disrupt the verticals they target, it’s important for […]

Engineering, Product

11 Best Practices for Continuous Performance Testing

Capturing reliable telemetry on your apps is less about which toolchains you use, and more about using them effectively to automate the processes and techniques we discussed in my prior blogs (part 1, part 2, part 3) in this series. Don’t get me wrong, having the right tools is paramount, but when it comes to […]

Engineering, Product

Why APM Matters in AWS Lambda and Serverless

In the last few years, we’ve heard a lot of buzz about cloud strategies. Although it has become something of a buzzword in broader circles, from a technical perspective, the purposes of “cloud” can be boiled down into two objectives: Actively manage as little infrastructure as possible Facilitate change within applications as much as possible From […]

Engineering, Product

Advances In Mesh Technology Make It Easier for the Enterprise to Embrace Containers and Microservices

More enterprises are embracing containers and microservices, which bring along additional networking complexities. So it’s no surprise that service meshes are in the spotlight now. There have been substantial advances recently in service mesh technologies—including Istio’s 1.0, Hashi Corp’s Consul 1.2.1, and Buoyant merging Conduent into LinkerD—and for good reason. Some background: service meshes are […]

Engineering

Why DevOps Often Fails in FinServ

Financial services organisations are often late adopters of new technologies and methodologies. There are a number of reasons for this, some related to the way regulators and auditors operate in the industry, others to the difficulties of replacing old systems and practices, which often scale to such levels that it’s not always feasible to replace […]

Engineering, Product

How to Monitor Code You Didn’t Write

Almost no one writes all their own code. Whether you are an engineer in IT operations or a developer, you are most likely working with code written by someone outside your organization. As a result, one question we hear repeatedly is how do you monitor third-party code? The answer is that it depends whether you […]

Engineering, Product

How APM Can Support Service Assurance

I’m a New Zealand-based Senior Sales Engineer for AppDynamics with more than 12 years of experience in the IT sector. I’ve had a lot of interesting work-related experiences over the years—living in Thai hospitals, traveling by armed convoy to remote gold mining sites, and even getting down and dirty with calculating the yield of offal […]

Engineering, Product

Puppet, an Oldie but Goodie: A DevOps Eponym

Calling a software company that was founded in 2005 an “oldie but goodie” might sound a little ludicrous. After all, AppDynamics, founded in 2008, was not far behind. But technology advances at a dizzying pace, and it’s not unusual for “older” tech of a decade or so to feel antiquated, even quaint. So does Puppet, […]