Culture

Meet the Year Up Interns of the Business Technology Team

By | | 5 min read


Summary
At AppDynamics, we encourage diversity and inclusion and aim to hire the most extraordinary candidates no matter what background they come from. The Business Technology team at AppDynamics is thrilled to have partnered with the Year Up program, which provides opportunities for young adults to join the workforce. All three of our interns from the program became full-time AppDynamos!

Year Up’s motto is to “close the opportunity divide,” by teaching young adults the qualities they need to develop professionally to join the workforce. For the first six months, interns take classes to learn both technical and professional skills. Interns spend the next six months of their Year Up experience with a partner company where they apply what they learned while gaining professional experience.

Meet our three Year Up interns: Octavio, Laura, and Chris, and see what they have to say about their experiences working for AppDynamics!

 

Octavio Aguilera

Tell us a little about your role at AppDynamics.

As a Salesforce Support Specialist, I support new and existing Salesforce users with questions and issues they may have regarding the Salesforce tool. I oversee the Salesforce support queue, troubleshooting and resolving user issues. I also work closely with my team to recommend/provide solutions that support key business processes.

How did Year Up contribute to you taking on your role and succeeding at AppD?

Year Up emphasizes academic and professional rigor, setting high expectations for quality of work and professional behavior. A strong structure guided me through the steps necessary for achieving success in the workplace.

Were there any new skills that you learned at AppDynamics that you did not know/experience prior to the internship?

Prior to my internship at AppDynamics, I had very little knowledge of Salesforce, and that honestly made me nervous. However, my team was extremely supportive and encouraging the whole time and I credit that to awesome management at AppDynamics. Now I support teams from various departments!

What is your favorite thing about working here?

My favorite thing about working for AppDynamics has got to be the culture. I never see anyone not smile in this place and that goes a long way for me because it tells me that this isn’t just business as usual – you can actually talk to people and build relationships!

 

Laura Shannon

Tell us a little about your role at AppDynamics.

My role at AppDynamics is IT Support Technician. I work with employees on a daily basis, providing access to applications within Okta, fixing hardware and software issues, providing accounts for new hires, deploying IT equipment, such as monitors and other accessories, and processing terminations of accounts.

How did Year Up contribute to you taking on your role and succeeding at AppD?

Year Up provided me with the opportunity to succeed in my internship at AppDynamics and I leveraged that opportunity to turn it into full time employment after graduating. Year Up helped me see the skills that I already possessed and gave me the knowledge to build upon those skills.

Were there any new skills that you learned at AppDynamics that you did not know/experience prior to the internship?

My IT team at AppDynamics is amazing. Dani, Katherine, and Kai trained me in the specific systems that I rely on daily to resolve issues. The biggest improvement in my professional development has been my public speaking. From the start of my internship to now, I have gone from being an observer in IT orientation to leading new-hires through activating accounts. That confidence stems from my team and I am forever grateful to them for helping me along since the beginning of my internship.

What is your favorite thing about working here?

My favorite thing about working for AppDynamics is my team. They are supportive, kind, funny, and intelligent. My second favorite is the free food!

 

Chris Keller

Tell us a little about your role at AppDynamics.

I am a Jr. Systems Administrator at AppDynamics on the Enterprise Engineering team. My role is to support the infrastructure and services that all employees rely on, from Jira to Engineering Build systems. Although there is a small amount of hardware configuration and troubleshooting, my day-to-day tends to offer challenges in configuring service back ends, integrating applications into our single source of truth, and implementing Infrastructure as Code through our team developed CI/CD framework.

How did Year Up contribute to you taking on your role and succeeding at AppD?

Year Up provided me with the opportunity to challenge myself with a growth mindset by highlighting the skills I already possessed and pushing me to build upon them with expert guidance. The coursework involved mentorship from professionals working in the tech industry, highly successful guest speakers, and topical training in business communication and public speaking.

Were there any new skills that you learned at AppDynamics that you did not know/experience prior to the internship?

While I learned quite a bit during my time at AppDynamics, two key lessons stand out. The first being to always work hard, even if a task seems inconsequential or trivial. Not only does it build a solid work ethic but your participation may be going towards a larger business initiative.

My second lesson involved learning the value of working independently. While Year Up focused on building skills to allow me to communicate accomplishments and propose projects, the routines and structure of the program contrast heavily with the freedom in the workplace. Assessing business needs and planning your time accordingly is vital to being an effective player in any team or role.

The greatest gift from my internship was that AppDynamics taught me to be confident in my abilities and to take ownership in my decisions.

What is your favorite thing about working here?

My favorite thing about working for AppDynamics is how dynamic the challenges that I am tasked with solving are. There is also an incredible pool of talent in the IT Department that I am honored to leverage and learn from.

 

We’re so excited to have Octavio, Laura, and Chris join the AppD family and look forward to continuing our partnership with Year Up.