Felix Lam

Felix Lam

Felix Lam is a Sales Engineering Manager at AppDynamics. He has extensive insights into customer experience, application and business performance management of FSIs and airlines. He is also passionate in growing the business with AppDynamics and Cisco partners. Prior to AppDynamics, Felix held presales leadership roles at Riverbed Technologies and Bell Canada.



Product

Using AppDynamics Business iQ to Uncover Airline Competitive Seat-Blocking

At AppDynamics, we frequently talk about how insights derived from application performance metrics can help achieve favorable business outcomes. It’s easy to imagine how this would be the case with a slow e-commerce application or full-blown outage, but there are many other use cases that don’t readily come to mind. Here’s a hypothetical use case […]




Product

Improve the Productivity of Relationship Managers and Financial Advisors with Business iQ

Every job has its mundane administrative tasks, and we all hate them. In the world of wealth management, relationship managers are pressured to serve as many existing customers and prospects as they can with the ultimate goal of increasing the assets under management (AUM)—one of the key metrics used to measure their productivity. Similarly, in […]




Product

The AppD Approach: Increasing Mobile Engagement with Business iQ

With 2.3 billion smartphone users worldwide, enterprises can’t afford to ignore the mobile channel. Last year, $2 billion of Black Friday’s total sales of $5.03 billion were spent on mobile devices. And mobile isn’t just about shopping. People are now spending equal amounts of time on mobile devices and desktop computers. Flurry Insights pegs the […]